Abstract: In today's highly competitive environment, an Indian consumer acts as the biggest opportunity for
the Indian Banking system. In the last few years we have seen that Indian banks have become more conscious
about their brands, and have started to differentiate, safeguard and take care of their brands in the market.
Branding in India is a tough Job as we have to work with the large number of customers emerging from the
various sets of communities, cultures, life styles, etc. the research looks into the branding activities undergone
by new generation banks/ new private banks in India. This research study conducted in Mumbai helps to
determine the respondents' level of awareness of Brand of Banks, the impact of branding of banks on consumer
perceptions, and also determines the importance of brand over other factors, which are taken into consideration
by the consumers, before establishing a banking relationship.
Keywords:Brand, Emotional, Bank, Banking relationship, consumer perceptions, Brand loyalty, Customer
Goodwill, Branding Strategies
[1] http://www.cmo.com/features/articles/2017/7/4/4-strategies-for-building-a-brand-gen-z-cant-resist.html#gs.MNKnapk
[2] https://www.huffingtonpost.com/amanda-slavin/brand-strategy-for-a-new-_b_6222646.html
[3] https://marketingwizdom.com/strategies/retention-strategies
[4] http://www.iracst.org/ijcbm/papers/vol4no12015/7vol4no1.pdf
[5] http://scindeks-clanci.ceon.rs/data/pdf/2334-735X/2015/2334-735X1504076V.pdf