IOSR-JBM   Volume-19 ~ Issue-8 ~ August-2017

Abstract: The study examines the effect of credit market information systems on financial performance using nine Deposit Taking Microfinance Institutions in Nairobi County regulated by the Central Bank .The objective of the study was examine whether internal reporting systems and market intelligence systems have any significant effect on DTMs financial performance (DV) for the period 2011 to 2015. Literature was reviewed to ascertain knowledge gap left by earlier scholars and researchers' .The study was guided by credit access theory and information asymmetry theory. Descriptive research design was used to measure the relationship between the independent variables and the dependent variable on nine (9) Licensed DTMs and not the whole number of thirteen (13) because four of them were licensed...........

Keywords: Credit Access, Deposit taking, Market Intelligence systems, Internal Reporting Systems, Financial performance.

[1]. Agene, C.E. (2011).Microfinance Banking, principles and practice. Abuja: Gene publications
[2]. Akerlof, G.A. (1970). The market for 'lemons'. Quality, uncertainty and market mechanism'. The quarterly journal of economics, 84(3), 488-500.
[3]. Amaravadi, C., Samaddar, S. and Dutta, S. (2015).Intelligent marketing information systems: computerized intelligence for marketing decision making.
[4]. Armstrong, G. and Kotler, P. (2010).marketing: An introduction (10th Ed).New Jersey: Prentice Hall International.
[5]. Bernanke, B. S., & Gertler, M. (1995). Inside the black box: the credit channel of monetary policy transmission (No.w5146). National Bureau of Economic Research

Abstract: The objective of this paper is to determine the moderating role of marketing capabilities on the relationship between access to finance and performance of manufacturing SMEs in Nigeria. Data was collected through structured questionnaires administered on members of Manufacturers Association of Nigeria MAN. Out of 319 completed questionnaires 201 were found to be qualified for this research. PLS-SEM version 3.0 was used for analyzing the data and the result shows that access to finance tends be responsible for variances in at least 50% of both financial and non-financial............

Keywords: Marketing capabilities, access to finance, SME performance, Nigeria.

[1]. Keskin, H., Senturk, C., Sungurt, O. and Kiris, H. (2010) 'The Importance of SMEs in Developing Economies Definition of Small and Medium-Sized Enterprises ( SMEs )', 2nd International Symposium on Sustainable Developement, pp. 183–192
[2]. Ayanda, M. and Adeyemi, S. L. (2011) 'Small and Medium Scale Enterprises as A Survival Strategy for Employment Generation in Nigeria', Journal of Sustainable Development, 4(1), pp. 200–206. doi: http://www.ijrcm.org.in/cem/index.php.
[3]. Saleh, A. S. and Ndubisi, N. O. (2006) 'An Evaluation of SME Development in Malaysia', International Review of Business Research Papers., 2(1), pp. 1–14.
[4]. Ihua, U. B. (2009) 'SMEs Key Failure-Factors : A Comparison between the United Kingdom and Nigeria', Journal of Social Sciences, 18(3), pp. 199–207.

Abstract: The purpose of service sector is to increase its performance by revitalizing the manpower, process restructuring, innovation, resource mobilization and avail better opportunity for customers than competitors. Customer's need, satisfaction and expectation level are the central focus of all service sector in India. In changing context of an environment, service sector play pivotal role in the growth of economies by moving towards globalization and privatization in order to evaluate the business performance it required an innovative tools and technique. It is important to conduct more studies on results and reasons for emphasising service sector to work for the real benefit that should also be passed on to the customer in view of enhanced performance so as to maintain the pace of business activity not only on profit maximization but also consumers satisfaction.

Keywords: Organizational performance, innovation, service sector etc.

[1]. Kumar, S. and Gulati, R. (2009).Measuring efficiency, effectiveness and performance of Indian public sector banks, International Journal of Productivity and Performance Management, Vol. 59 No. 1 pp. 51 – 74.
[2]. Malhotra, P. and Singh, B. (2007).Determinants of Internet banking adoption by banks in India, Internet Research, Vol. 17 No. 3 pp. 323 – 339.
[3]. Mondal, A. and Ghosh, S. K. (2012).Intellectual capital and financial performance of Indian banks, Journal of Intellectual Capital, Vol. 13 No. 4 pp. 515 – 530.
[4]. Mukherjee, A. and Nath, P. N. M. P. (2002).Performance benchmarking and strategic homogeneity of Indian banks, International Journal of Bank Marketing, Vol. 20 No. 3 pp. 122 – 139.
[5]. Kamath, G. B. (2007).The intellectual capital performance of the Indian banking sector, Journal of Intellectual Capital, Vol. 8 No. 1 pp. 96 – 123.

Abstract: E-retailers hone trouble keeping up client faithfulness despite the fact that the current fast development in Business to Client (B2C) web based business applications. Different reviews have experimentally inspected B2C internet business client certainty, fulfillment, and dedication demeanors in different nations. By the by, observational research on these key builds of internet business in creating Middle Easterner nations is for the most part restricted. In this manner, the principle goal of this paper is to recognize the elements that impact the degree to which Indian purchasers trust, are happy with, and are steadfast towards B2C internet business..........

Keywords: B2C e-commerce, e-retailer, customer trust, customer satisfaction, customer loyalty.

[1]. Adebiyi, S. O., &Adeola, M. M. (2014). Service Quality, Perceived Value and Customer Satisfaction as determinant of Airline choice in Nigeria. International Letters of Social and Humanistic Sciences, (09), 66-80.
[2]. Alonso-Almeida, M. D. M., Bernardo, M., Llach, J., &Marimon, F. (2014).Building loyalty through functional and hedonic quality. Industrial Management & Data Systems, 114(3), 3-3.
[3]. Andreassen, T. W. (1999). What drives customer loyalty with complaint resolution? Journal of Service Research, 1(4), 324-332.
[4]. Arokiasamy, A. R. A. (2014). Service Quality on Customer Loyalty and Intentions to Switch in the Airline Industry in Malaysia . Australian Journal of Basic and Applied Sciences, 8(6), 279-284.
[5]. Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005). Are the drivers and role of online trust the same for all web sites and consumers? A large-scale exploratory empirical study. Journal of marketing, 69(4), 133-152.

Abstract: Managerial effectiveness varies widely from organization to organization and from job to job and hence the criteria of effectiveness needs to be carefully and objectively defined. Effectiveness is best seen as something a manager produces from a situation by managing it appropriately. Managerial effectiveness has been seen as a growing field of study since past researches have shown it as an important part of an organization as a whole. The present descriptive study was undertaken to understand how Managerial Effectiveness is perceived by Employees in one of the Top Public Sectors in Tamil Nadu.............

Keywords: Managerial Effectiveness, Employees, Managers, Dimensions of Managerial Effectiveness

[1]. Chauhan, V. S. (2014). Managerial effectiveness as correlate to. IRACST- International Journal of Research in Management & Technology (IJRMT, 35-44.
[2]. Drucker, P. (1977). An Introductory View of Management. New York: Harpers College.
[3]. Geeta Rana, R. R. (2016). Work Values and Its Impact on Managerial Effectiveness: A Relationship Study in Indian Context. Vision: The Journal of Business Perspective - Sage, 267–277.
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[5]. J.B., A. (2014). Managerial role in organizational CSR: Empirical lessons from Ghana. Corporate Governance. Emerald Insights, 104-109.

Abstract: The article is devoted to the problems of economic justification for planning activities to ensure the necessary level of safety in transport systems. For Ukraine this problem became practical in connection with the appearance of a special road safety fund. It is known to achieve the "absolute safety" level may be not enough all finance of the transport company. There is brief description of safety state estimation of rail transport using the ALARP method in this paper. Attention is focused on the need of constant monitoring of four factors that determine technological safety in transport. They are people, vehicles, traffic management, environment (P.V.TM.E.). The principle of "bottleneck" and the method of statistical regularity (authors – Valerii Samsonkin and Valerii Druz') were proposed for determining the financing vectors. Three options for determining the direction of funding are proposed................

Keywords: ALARP method, analysis, event planning, risk management, systematization, traffic safety, accident statistics, transport system.

[1]. World Health Organization, Global status report on road safety 2015 (Geneva, 2015) http://www.who.int/mediacentre/factsheets/fs358/en

[2]. Z. Yaghoubpour, S. Givehchi, M. Ali Tabrizi, F. Masoudi, L. Nourian, Public transport risk assessment through fault tree analysis, International Journal of Human Capital in Urban Management Article 3, Volume 1, Issue 2, 2016, 93 – 102

[3]. G. Bureika, M. Boile, C. Pyrgidis, A. Kortsari, N. Ivanova, T. Titova, S. Tsykhmistro, Consolidation of technical, safety and human resources in Eurasian railway transport corridors: monograph (Vilnius: Technika, 2016)
[4]. G. Bureika, E. Gaidamauskas, J. Kupinas, M. Bogdevičius & S. Steišūnas, Modelling the assessment of traffic risk at level crossings of Lithuanian railways, Transport, 2016, 1 – 9 (Received 10 Nov 2015, Accepted 17 Jun 2016, Published online: 24 Oct 2016)
[5]. GOST R 51901.1-2002, Risk management. Risk analysis of technological systems, 2002 (RUS)

Abstract: Today's customers are always willing to be fully satisfied with the products as well as the related services with those products. A customer can merely be fully satisfied only with the basic product or service unless he or she gets some associated services after having the product. The objective of the study is to investigate the relationship in between the product support services and repurchase intention that affect to choose electronic goods in the context of Bangladesh. First part of this study includes a focus group interview to select the factors of product support services for repurchasing electronics items............

Keywords: Product Support Services Repurchase Intention, Product Support Services and Repurchase Intention.

[1]. Akhter, S. H. (2010). "Service attributes satisfaction and actual repurchase behavior: the mediating influence of overall satisfaction and purchase intention". Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior. 23, 52.
[2]. Anselmsson J (2006). "Sources of Customer Satisfaction with Shopping Malls: A Comparative Study of Different Customer Segments". Inte. Rev. Retail Distribution and Consumer Res. 16 (1): 115-38.
[3]. Arvinder P.S. Loomba, (1998). "Product distribution and service support strategy linkages: An empirical validation". International Journal of Physical Distribution & Logistics Management, Vol. 28 Iss: 2, pp.143 – 161.
[4]. Arvinder P.S. Loomba, (1996). "Linkages between product distribution and service support functions". International Journal of Physical Distribution & Logistics Management, Vol. 26 Iss: 4, pp.4 – 22.
[5]. Bou-Llusar, J. C., Camisón-Zornoza, C., & Escrig-Tena, A. B. (2001). "Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions". Total quality management, 12(6), 719-734.

Abstract: Kaur & et al. (2014) has right focused on world economy scenario through bankruptcy of banking and financial institution, death crisis in major economies of the world and euro zone crisis. Indian Banking system has been remarkable steps to maintain as well as expand the economy growth. The study tries to cover the bancassurance service and investor's perception about bancassurnace features specially focused on Ahmedabad region. The data has been collected through questionnaire and statistical tools has been applied for data analysis. The findings of the study say that investment in bancassurance and no. of family members are dependent. There are differences for investment in bancassurance with respect to different demographic profile.

Keywords: Financial Sector, Indian banking Sector, Bancassurance.

[1]. Alavudeen & Dr. Rosa (2015), Growing Role of Bancassurance in Banking Sector. Bonfring International Journal of Industrial Engineering and Management Science, Vol. 5, No. 2, pp. 10-16.
[2]. Basabi Deb (2013) Bancassurance in India: Who is Tying the knot and Why?, Retrieved On September 23, 2013, From http://papers.ssrn.com/sol3/papers.cfm?abstract_id=715203.
[3]. Brar & Singh (2016), Bancassurance: A Study in relation to Total Income & Branch Network of Private Sector Banks in India. IOSR Journal of Business and Management (IOSR-JBM), e-ISSN: 2278-487X, p-ISSN: 2319–7668, pp. 43-47.
[4]. "Financial sector in India", retrieved from http://business.mapsofindia.com/sectors/financial/#sthash.AQ7lREHm.dpuf accessed on September 10, 2013.
[5]. Kaur & et. al. (2014), Banking Industry: Indian Scenario. International Journal of Business Management Available at www.ijbm.co.in, Vol. 1(1), pp. 8-16.