IOSR-JBM   Volume-20 ~ Issue-6 ~ June-2018

Abstract: Currently, Leadership and Organizational Citizenship Behaviours are the most significant actors in management of organizations. Leadership ensures management of human factor within organizations while orientation and control of human factor is provided by organizational citizenship behaviour. The leadership characteristics of managers' have a direct and highly important impact on primarily employees and organizational citizenship wisdom as well as organizational culture, climate and success. Managers' personal and professional characteristics and their communication and management styles are essential determinants for formation and shaping of organizational citizenship. This research article proposes that the performance of an organization can be improved while taking Leadership Behavior, Organizational Fairness & Organizational..........

[1]. Bakhshi, A., Sharma, D. A., & Kumar, K. (2011). Organizational Commitment as predictor of Organizational Citizenship Behaviour. European Journal of Business and Management, 3(4), 78-86
[2]. Huang, M., Peng, J., & Wang, C. (2017). The effects of users' Organizational Citizenship Behaviours on information system performance. 4th International Conference on Systems and Informatics (ICSAI), Hangzhou, 1652-1656
[3]. Jiang-lin, K., Ping, K., Yan-nan, Z., & Xiao-li, Y. (2014). The effect of civil servants workplace spirituality on Organizational Citizenship Behaviour in the Chinese context Sign In or Purchase. 11th International Conference on Service Systems and Service Management, Beijing, 1-5
[4]. Liu, X. l., Liu, S. s., Luo, H. b., & Ma, B. (2014). Perceived organizational support in typical versus atypical workers: Associations with job performance and Organizational Citizenship Behaviour. International Conference on Management Science & Engineering (ICMSE), 879-884
[5]. Okan, I. N. I., & Sylvester S. (2012). Employment Practice and Citizenship Behaviour of Sales Employees. European Journal of Business and Management, 4(16), 88-94.

Abstract: Purpose - The objective of this study to explain the organizational culture as a mediation of transformational leadership on small business enterprice performance. In addition, analyze and explain the direct influence of transformational leadership on small business enterprice performance. Methodology - There are 270 small business enterprice in Malang - East Java - Indonesia as the study sample. The method used was a survey. The leader of small business entrepreneurs as research respondents.Analysis using multivariate statistical methods SEM (Structural Equation Modeling). Research Findings - The result of statistical test of the influence of the standardized positive value 0.078 and the significance value (p) of the SMEs in the model........

Key Words: Transformational leadership , organizational culture, SME performance

[1]. Bass, B. M. (1985). Leadership and organization performance beyond expectations.NY :Free Press.
[2]. Bennis, W., &Nanus, B. (1985).Leaders: The strategies for taking charge. New York: Harper and Row.
[3]. Bass, B. M. (1990). Bass and Stogdill‟s Handbook of Leadership: Theory, Research, and Managerial Applications. (3rd ed.). New York: Free Press.
[4]. Bass, B.M. and Avolio, B.J. (1993), "Transformational leadership and organizational culture",
a. Public Administration Quarterly, Vol. 17, pp. 112-21.
[5]. Barrett P. (2007),"Structural equation modelling: Adjudging model fit" Personality and Individual Differences 42 (2007) 815–824, Elsevier Ltd. All rights reserved

Abstract: In a highly complex and competitive organizational world the role of dynamic employees with higher futuristic potentiality cannot be undermined. Organizational efficiency and growth is largely enhanced due to unique attributes and expertise its employees embrace. This can be supported by the famous Hawthorne studies which brought about a new perspective in Human Relations Movement .It focused on the relations between people and their social environment backed by motivations. Positive reinforcement is a technique to elicit and to strengthen new behaviors by adding rewards and incentives. Participative leadership is another mode through which there can be positive employee involvement with focus on group decision-making, encouraging creativity and thus higher organizational growth...........

Keywords: Organizational efficiency, Positive enforcement, Participative leadership, Employee involvement, Organizational growth.

[1]. Organizational Behavior, Stephen P Robbins, Timothy A Judge, SeemaSanghi .Pearson Education, Page 62pp
[2]. Understanding Organizational behavior, second edition, Udaipareek, oxford university press page 757pp.
[3]. Leadership Research Findings, Practice and skills. Andrew J DuBrin ,Fifth edition ,biztantra ,page 4 pp
References:
[4]. American Journal of Industrial and Business Management, 2014, 4, 9-12 Published Online January 2014 (http://www.scirp.org/journal/ajibm) http://dx.doi.org/10.4236/ajibm.2014.41002 OPEN ACCESS AJIBM 9 the impact of Positive Reinforcement on Employees' Performance in Organizations'. The impact of Positive Reinforcement on Employees performance in organizations: http://www.academia.edu.
[5]. The effect of participative management on organizational commitment : comparing its effect on two gender groups among Bank clerks Clement bell and ThembaMajolihttp://www.academicjournals.org: countries.

Abstract: In organizations' turnover rate is an important factor that has to be put into consideration. Turnover is related to an employee developing an intention to leave work. Understanding the factor that can lead an employee to leave their job, and determining the factors that leads to intention to leave is an important subject to turn attention to. The main purpose of this research is to discover organizational cynicism, which is a new phenomenon that affects the level of intention to leave, and how can organizational cynicism differ according to gender differences. This research explores these factors in details, adverse effects, and possible results that could be useful in limiting the rate of organizational............

Keywords: Organizational cynicism, Intention to leave, Gender differences.

[1]. Tett,& Meyer. (1993). the Relationships among Organizational Cynicism, Job Insecurity and Intention to leave: A Survey Study in Erzurum/Turkey. procedia- Social and Behavioral sciences, 429-437 Ya-wen lee, y.-t. d.-g. (2013). preadicting quality of work life on nurses ' intention to leave . nursing scholarship , 160-168.

[2]. Ince, M., & Turan, S., (2011). Organizational Cynicism as A Factor that Affects the Organizational Change in the Process of Globalization and An Application in Karaman's Public Institutions, Journal of Economics, Finance and Administrative Sciences, Issue 37, PP.104-121.

[3]. Nair, P., & Kamalanabhan, T. J. (2010). The impact of cynicism on ethical intentions of Indian managers: The moderating role of seniority. Journal of International Business Ethics, 3(1), 14.
[4]. Özgener, Ş., Öğüt, A., & Kaplan, M. (2008).İşgören-İşverenİ Li şkilerinde Yeni Bir Paradigma: Örgütsel Sinizm, İçinde Özdevecioğlu, M. ve Karadal, H., (Ed.) ÖrgütselDavran ışta Seçme Konular: Organizasyonlar ın Karanlık Yönleri ve Verimlilik Azaltıc Davranışlar. Ankara:İlke Yayınevi, 53-72.

[5]. Dewettinck, K., & van Ameijde, M. (2011). Linking leadership empowerment behaviour to employee attitudes and behavioural intentions: Testing the mediating role of psychological empowerment. Personnel Review, 40(3), 284-305..

Abstract: Adoption of ICT has significantly altered banks operations and service delivery mechanism. Across the globe, banks have adopted technology in order to facilitate operation efficiency, service provision and cost reduction. This studywas undertaken todetermine the extent of ICT use, the benefits of using ICT andthe challenges experienced in the use of ICT in commercial banks in Kenya. A descriptive research design was used in which a questionnaire was administered to information systems managers and customer service managers in each of the banks............

Keywords: ICT, Service Delivery.

[1]. Apulu, I. (2012).Developing a framework for successful adoption and effective utilisation of ICT by SMEs in developing countries: Acase study of Nigeria. An unpublished PhD Thesis,University of Wolverhampton.
[2]. Burnes, B. (2004). Managing change: A strategic approach to organizational dynamics. New Jersey: Prentice Hall.
[3]. Chaffey, D., & Wood, S. (2005). Business information management: Improving performance using information systems.Essex: Prentice Hall.
[4]. Chavira, R. (2013, December 16). ITIL Foundations: What is a service? Retrieved 9 7, 2015, from Yale information technology services: http://www.its.yale.edu.
[5]. Cooper, A. (2010). Making sense of automotive information systems. Retrieved 9 14, 2015, from Cooper.com: http://www.cooper.com

Abstract: The main purpose of the this research is to design a model for assessing e-banking services by combining the AHP and Fuzzy ARAS approaches. For this purpose, by reviewing the literature review, the indexes and areas were first identified by Selection of effective factors in accepting e-banking in four areas of strategic factors, technical (technological) factors, organizational factors and cultural factors. Then, using a paired comparison questionnaire, a questionnaire was distributed among a sample of 80 experts and managers of various branches in the Keshavarzi Bank in.............

Keywords: Model Design, Service Evaluation, Electronic Banking, AHP and Fuzzy ARAS.

[1]. Bond, C., & Hsu, M. T. C. (2011). International students' perceptions of service quality in the UK banking sector: an exploratory study.
[2]. Ecer, F. (2017). An integrated Fuzzy AHP and ARAS model to evaluate mobile banking services. Technological and Economic Development of Economy, 1-26.
[3]. Esmaeilpour, M., & Azargoon, H. (2016). Identify and Ranking the Factors Affecting Recruitment and Retention of Corporate Customers within Banking System. International Journal of Economics and Finance, 8(6), 13.
[4]. George, A., & Kumar, G. G. (2014). Impact of service quality dimensions in internet banking on customer satisfaction. Decision, 41(1), 73-85.
[5]. Laukkanen, T. (2016). Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking. Journal of Business Research, 69(7), 2432-2439..

Abstract: The seeming lack of management support in making deliberate attempts and policies to recognize and encourage diversity in the studied firms, which manifest in the lack of flexibility in work patterns necessitated this study. The broad objective of the study was to determine the type of relationship existing between diversity management and employee performance in Plastic manufacturing Firms in Anambra State. The study adopted a survey research design. The study population was 443 and complete enumeration was adopted. Data were collected using structured questionnaire and were analysed using Pearson's Product Moment Correlation Coefficient. The hypotheses were tested at 5% level of significance. The findings indicated that there was a statistically.............

Keywords: Diversity Management, Employee Performance, Plastic Manufacturing Firms.

[1]. Allen, R, Dawson, G, Wheatley, K., & White,C. S. (2004). Diversity Practices: Learning Responses for Modern Organisation, Development and Learning in Organisations: An International Journal 18 (6), 13-15.
[2]. Borman, W. C. & Motowidlo, S. J. (1993). Expanding the criterion domain to include elements of contextual performance. In N. Schmitt, W.C. Borman, and Associates (Eds.), Personnel selection in organizations (pp. 71-98). San Francisco: Jossey-Bass
[3]. Brudan, A. (2010). Rediscovering performance management: systems, learning and integration‟, Emerald Group Publishing Limited, 14 (1), 109-123.
[4]. Budd, J. W., & Mumford, K.A. (2006). "Family-Friendly work-practices in Britain: Availability and perceived accessibility", in Human Resource Management, 45(1), 23-42.
[5]. Bushiri, C. P. (2014). The Impact of Working Environment on Employees‟ Performance: The Case of Institute of Finance Management in Dares Salaam Region. A Dissertation Submitted in Partial Fulfilment of the Requirements for the Degree of Master in Human Resources Management of the Open University Of Tanzania.

Abstract: Insurance is a scheme or in modern terms, a paid service which reduces the cost of loss or effect of loss caused by variety of risks. It accumulates funds to meet individual losses and provides safety and security for untoward losses. In this juncture it is highly important for an insurance company to be efficient in its operations. This study has attempted to study the operational efficiency of Life Insurance Corporation of India (LIC) of India during the post reform period. It has been nearing two decades since opening up of Private life insurance players in the market. Hence it becomes imperative to study the performance and position of LIC of India in managing its funds.

[1]. AnanthGayan (1998) "Review of the working of the LIC of India: in the context of corporation finance during 1975-90", (Ph.D. thesis), University of Burdwar, (1998)
[2]. Tone K and Sahoo B. K (2005) " Evaluating Cost Efficiency and Returns to Scale in the Life Insurance Corporation of India using Data Envelopment Analysis" Socio- Economic Planning Sciences, Issue 39, pp.261-285
[3]. Dr. M.V.S SrinivasaRao (2011), "Performance of Indian Insurance Industry in the era of Liberalization", Journal of contemporary research in management Vol.6 No.2, April-June 2011.
[4]. Sharma N.C(2011),"A Decade of Competition ( 2001-02 to 2010-11 ) LIC is the Clear WinnerII" Yogakshema Vol. 55 No 8 August 2011.
[5]. DrBharadi H H (2012) "Life Insurance Corporation of India: An Overview of its Performance" International Journal of Research in Commerce, Economics & Management Volume No. 2, Issue No. 7 July 2012.

Abstract: Leadership is process of influencing of behavior of other and direct their activities towards the organization goals .the manner in which an individual leads has direct influence on how that person may operate under supervisory capacity leadership is set of interpersonal behavior designed to influence employees to cooperate in the achievement of objective .leader are the person that drives the efforts of employees toward the success of organization ethics are set of values that govern action behavior of and individual in the organization .Ethical leaders have tremendous impact on how peoples in their organization behave and what they achieve . Ethical leadership enhances business effectiveness and improves the culture that helps to attain competitive advantage. Leader with ethical behavior brings good interpersonal relation and trust among the member of the organization.

Keywords: Leadership, Business Ethics, Organizational Effectiveness, Ethical Leadership.

[1]. Robbins, Stephen‟s eta l. (2009) "Organizational Behavior" Pearson Education, ed-2nd p.p416 to 448.
[2]. Theresa Watts (2008). Business leader‟s values and beliefs regarding decision making ethics. Morrisville, NC: LuLu.com. ISB: 978143574768.
[3]. Michael E. Brown, Linda K. Trevino, David A. Harrison (2005). Ethical leadership: A social learning Perspective for construct development and testing. Organizational Behavior and Human Decision Processes 97 (2): 117-134. doi:10.1016/j.obhdp.2005.03.002
[4]. Brown, M. E., and L. K. Trevino. 2006. Ethical leadership: A review and future directions. Leadership Quarterly17 (6):595-616

[5]. Caldwell, C., S. J. Bischoff, and R. Karri. 2002. The four umpires: A paradigm for ethical leadership. Journal of Business Ethics36 (1-2):153-163..

Abstract: With surge in increasing number of Schools heavy competition in Education system in today's world that we see Schools are raising like mushrooms. The institutions are trying their best to make their presence felt among others through various sources of advertisements and promotions. Today's youth being internet savvy, the educational institutions are catching up slowly and steadily in the digital schools in education sector in Maharashtra. Therefore there is an immediate need to explore the various methods, sources by which the institution can rapidly increase their applicant pool and their brand image.

Keywords: Education, System, Institution, Management, Evaluate, Infrastructure, Private school, Public school.

[1]. Ellen G. White 1999, Philosophy of Education, Education explained the real definition and meaning of the Education in the today's society BY, publisher Northern Caribbean University Page – 15.
[2]. Yanling Jin , 2014, Application of School Education in the Society by means of management system, Information Technology Journal, Vol, 13: 340-346
[3]. Haydar, Gülbanu Artuner, July 2013, Importance of School management Strategy by International Journal on New Trends in Education and Their Implications Volume: 4 Issue: 3 Article: 20 ISSN 1309-6249.
[4]. Sharad Sharma 27 July, 2009, Effective Education system in the India Society: By The Article on Complete study on functioning of School management. A case study, India: Education And Society.
[5]. Mary Parker Follett, 16 Feb 2007, The ethics in School Management, International Journal of Public Administration, Pages 405-424.

Abstract: It's certain that tourism has been playing a crucial role in the economic development of a nation in general and Vung Tau City in particular. Although the local government has always been striving to develop Vung Tau tourism in a civilized, modern, and friendly way, they aren't aware that the attitudes of the residents towards tourists are the key issue for sustainable development. The purpose of this paper is to survey the attitudes of the residents towards Vung Tau tourism development. In this study, we will measure attitudes of the residents through four basic factors: social interaction with tourists, culture of profiteering, negative barriers, and perception of crowding. The results showed that there are not correct and good attitudes towards these factors.

Keywords: attitude, tourism, tourists, residents

[1]. Akis, S., Peristianis, N. & Warner, J. (1996), Residents attitudes to tourism development: the case of Cyprus. Tourism Management, 17(7), 481-404.
[2]. Belisle, F., and D. Hoy (1980), The Perceived Impact of Tourism by Residents. Annals of Tourism Research 7:83–101.
[3]. Bystrzanowski, J. (1989), Tourism as a Factor of Change: A Sociocultural Study. Vienna: European Coordination Center for Research and Documentation in Social Sciences.
[4]. Canan, P., and M. Hennessy (1989), The Growth Machine, Tourism and the Selling of Culture. Sociological Perspectives 32:227–243.
[5]. Pizam, A. (1978), Tourism's impacts: the social costs to the destination community as perceived by its residents. Journal of Travel Research, 16(4), 8-12.