IOSR-JBM   Volume-21 ~ Issue-1 ~ January-2019

Abstract: Loyal customers can benefit the company so that it can support the sustainability of the company. For this reason, the factors determining customer loyalty need attention. Therefore, research is needed on the factors determining customer loyalty which aims at finding out the influence of service quality, image, and promotion partially toward customer trust and loyalty; the influence of trust toward patient loyalty in private hospitals in Banten Province. This study used 220 patients in 8 private hospitals in Banten as respondents who were randomly selected. The analysis was carried out using structural equation models (SEM) and processed using the Lisrel 8.80 program. The results of the study prove that the quality of service, promotion, and image of each hospital has effect on patient trust and loyalty; trust has effect on patient loyalty. There are 3 paths, but the dominant path is the path of image-trust-customer loyalty..

Key Words: service quality, image, promotion, trust, customer loyalty, hospital

[1]. Azwar, Saifuddin. 2003. Penyusunan Skala Psikologi. Yogyakarta: Pustaka Pelajar
[2]. Batesson, John E.G., dan K. Douglas Hoffman. 2011. Service Marketing. Ontario: South-Western Cengage Learning.
[3]. Colquitt, J. A., J. A. LePine dan M. J. Wesson. 2009. Organizational Behavior: Improving Performance and Commitment in the Workplace. New York: McGraw-Hill.
[4]. Hair Jr, J. F., Anderson, R.E., Latham, R.E., dan Black, W.C. 2009. Multivariate Data Analysis with Readings. New Jersey: Prentice Hall, Inc.
[5]. Kotler, Philip dan Kevin Lane Keller. 2013. Marketing Management, 13th edition. New Jersey: Pearson Education..

Abstract: As India's financial markets become more dynamic and the economy continues to evolve and diversify, investors also need to evolve the way they assess credit risk. Ratings from credit rating organizations are a traditional measure of credit risk and a valuable source of information. Credit risk assessment typically involves looking at the financial ratios of the company as well as consultation with management teams. The ratings process is designed to be a long-term credit view, based on a deliberate consultative approach. This research is based on understanding the Credit Risk Associated.......

Keywords: Discriminant Analysis, Credit Risk Analysis, State Bank of India

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Abstract: Marketing is the key ingredient of organisational success.Drastic changes in the global economic and business scenario and information Technology revolution made it necessary for firms to constantly revaluate the way interact with their business environment. In marketing, these changes forced firms to develop and introduce innovative marketing concepts and practices. The use of internet, social networking sites and mobile phones help consumers to interact with each other in order to learn about a product or service . Consumer possess clear idea about the quality, price and other features of different brands available in the market. Companies cannot fool consumes through fake advertisements and promise . Quality,service and relationship are the three pillars of modern marketing. Companies compete each other for servicing the customers with maximum benefits and building strong relationship with them.

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Abstract: The current study seeks to explore the link between different forms of brand meanings that characterize consumer brand relationships, and the role played by these meanings and their relative importance in situations where brands violate the expected norm of the said relationship. We undertake a study of the recent Facebook data breach and evaluate the impact it had on the various consumer-accepted brand meanings basis which we propose that the impact of a brand transgression will depend upon the originally held brand meaning and the extent to which this meaning has been altered by the brand transgression.

Keywords: Brand Meaning, Brand Transgression, Consumer brand relationship

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Abstract: In a liberalizing economy, the banking and financial sector assume top priority. Globalization requires adhering to standards and yardsticks that are universally applicable. Although, prospects for the Indian banking industry remain optimistic, it is being affected by the dynamic and highly competitive global banking environment. Hence, the financial performance of the Scheduled Commercial Banks in India was assessed with a view to explore the financial soundness of the banks using the multiple criteria decision - making approach (TOPSIS). A total of 40 Scheduled............

Keywords: Financial Performance, Efficiency, Business operations.

[1]. Chao Li and Caiqin Ye. (2014). "Comprehensive Evaluation of the Operating Performance for Commercial Banks in China based on improved TOPSIS". International Conference on Global Economy, Commerce and Service Science (GECSS 2014).
[2]. Sanjeev C Panandikar. (2014). "The performance of Indian Commercial Banks based on Multiple Criteria of Efficiency". The IUP Journal of Bank Management. 13.3:7-22.
[3]. Tamal Datta Chaudhri and Indranil Ghosh. (2014). "A Multi-Criteria decision Making Model- Based Approach for evaluation of the Performance of Commercial Banks in India". The IUP Journal of Bank Management. 13.3: 23-33.
[4]. Emrah Onder , Ali Hepsen. (2013). "Combining Time Series Analysis and Multi Criteria Decision Making Techniques for Forecasting Financial Performance of Banks in Turkey" International Conference on Applied Business and Economics (ICABE-13), New York, United States of America.
[5]. Emrah Onder, Nihat Taş and Ali Hepsen et al .(2013). "Performance evaluation of Turkish banks using Analytical Hierarchy Process and TOPSIS methods". Journal of International Scientific Publication: Economy & Business. 7.1:470-503..

Abstract: The banking sector of India needs to bring Human Resource Management strategies at par with business strategies. To take up the banking sector to the international level of excellence it requires human capital as its first and foremost followed by technology, product diversification, better credit and risk appraisal, internal and external control.

Key words: HRM, Performance Appraisal.

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Abstract: This paper examines the history of aviation industry in terms of creation of infrastructure and the sustainability of the current approach to the growing traffic. It reviews the drivers for aviation growth and challenges, including those related to the airport development stakeholders. A study of the time overrun aspects of projects has been undertaken during last growth phase of aviation sector in India, since mid-1990s, largely during post liberalization period. This study has also analyzed past airport development projects, which includes Greenfield as well as redevelopment/ up gradation of existing facilities to identify project procurement, planning, monitoring and control intervention.......

Key words: Aviation infrastructure, time overruns, Greenfield airports, PPP mode, LCCs

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Abstract: Organizations in today's era are demanded to have excellent quality of product, service, cost and professional human resources. Sophisticated equipment and system will be useless if they are not supported with qualified human resources. It indicates that human resources remain the essential factor to develop an organization. Therefore, organizations need qualified human resources who are able and willing to do things beyond the demand of standard and organization. This behavior is reflected organizational citizenship behavior. It is important and supposed to exist in the employees themselves because positive actions will produce qualified performance which will give benefit to an organization. The factors that influence employees' high involvement in performing organizational............

Keywords: individual characteristic, work characteristics, organizational citizenship behavior.

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Abstract: Free cash flowsrefer to the amount of cash available to a firm net of expenses, including capital expenditure.It is the difference between cash flows from operating activities and cash flows from investing activities (Afrasiabishani, Amadinia, & Hesami, 2012). The quantum of free cash flows is ascertained by adding the changes in fixed assets and working capital to the comprehensive profit. Thegeneral objective of this research was to evaluate the association between free cash flowsand the financial performance of listed investmentfirms in Kenya. Specifically, the study sought to address the effect of free cash flows on the return on assets of a firm. Descriptive and causal research design was used to assess the association between the free cash flows and the return on assets. The study population........

Keywords: Free Cash Flow, Investment Firms, Return on Assets, Nairobi Securities Exchange, free cash flow hypothesis

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[2]. Ali, U., Ormal, L., & Ahmad, F. (2018). Impact of Free Cash Flow on Profitability of the Firms in Automobile Sector of Germany. Journal of Economics and Management Sciences, 1(1), 57–67.
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[5]. Hau, L. L. (2017). Free Cashflow and Firm Performance : Evidence from Sectoral levels for Vietnamese Listed Firms. International Journal of Advanced Engineering, Management and Science, 3(4), 296–300...

Abstract: The purpose of the study is explored of AMOS based-structural equation modeling(CB-SEM) guidelines step by step into statistical process in social science of graphical analysis to test the theory rather than developed the theory. In the business and academic is necessary to shape and develop to test the framework on the basis of empirical fitness through identifying the measurement theory and structural theory. The entire study has conducted of quantitative method and data process management is used by SPSS then conducted for CB-SEM through guidelines of AMOS software for the statistical process.The results have supported using AMOS for covariance based modeling.........

Keywords: CB-SEM, AMOS, Soft TQM

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Abstract: This paper investigates the impact of March 2018 handshake between President Uhuru Kenyatta and the leader of National Super Alliance (NASA) Mr.RailaOmolloOdinga. A handshake is a cultural gesture that communicates friendship and agreement. When political leaders shake hands, the act has announcement effect on their followers. A handshake is news potent and the public interpret the news applying the herodinistic heuristics to anticipate gains or pleasure. Such behavior apply for all social, political, economicactivities, including capital markets. To determine whether March.........

Keywords: Handshake, Capital Markets, NSE 20 Indices, Hedonist Heuristics, Levene's Test, Equality of Variances.

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Abstract: The purpose of this study was to investigate the relationship between dividend payout ratioand return on assets of construction and allied sector firms quoted at the Nairobi Securities Exchange in Kenya. The audited financial statements of 5 listed firms for the eight-year period between 2010 and 2017 was used. Multiple regression analysis was applied on the variables used in the study. Dividend payout ratiowas the independent variable while the dependent variable wasreturn on assets. The study findings revealed that dividend payout ratio had a significant positive correlation with firms' return on assets.

Keywords: Dividend Payout Ratio, Return on Assets, Construction and Allied Sector Firms, Nairobi Securities Exchange, Kenya.

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Abstract: The research is based on contributing to the sustainable and socioeconomic development of small businesses with the objective of forming a philosophy of service that promotes compliance with business rules. The proposed objectives are to diagnose the business environment of the parish to measure their impact on communities and to evaluate micro-enterprises based on their commercial image to define their economic sustainability. The descriptive statistical.........

Keywords:commercial image; diagnosis; environment; sustainable; impact.

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Abstract: This research purpose is to determine the behavior of the village head in managing village funds. The behavior in question is the behavior of the village head in participatory planning, the behavior of the village head in the transparency of village fund management and the behavior of the village head in the accountability of village fund management. This research was conducted in the Kemiren Customary village of Glagah sub- district, Banyuwangi Regency using descriptive qualitative methods. The results showed that participatory planning, transparency and accountability of village fund management conducted by the village head were still not at the ideal level.

Keywords: Behavior; Participatory; Tranparancy; Accountability

[1]. Abady, Aryati Puspasari; 2013. Regional Development Planning. Journal Authority science of government Vol. III April 2013

[2]. Hardiana Ana and Winy Astuti; 2009. Participatory planning at the kelurahan level as an effort to alleviate poverty in urban slums. Regional and city planning journals Vol. August 20, 2009

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[4]. Seno Witono, 2016. Changes in community behavior in mutual hygiene activities in the village of Bunga Putih, District Marang kayu Kutai kartanegara district. Sociatri eJournal - Sociology, Vol. 4 (2).

[5]. Umami Risya and Idang Nurodin; 2017. Effects of Transparency and Accountability Against Village Financial Management. Journal of Economics Vol. VI Edition 11 October 2017.

Abstract: Tourism industry play the vital role for the nation building and economic stability of the nation so the entrepreneurship became a gift in tourism industry with the cause of environmentally preserved, economically beneficial and sustainable development for the localities and their development. In the contemporary scenario, industrialized countries and in emerging countries the prime concerns are individual rational and creativeness of entrepreneurial business. Entrepreneurial concerns ultimately reduces unemployment rate, particularly educated youth. Examining tourists industry and tourism industry processes are the principal phase to empowering the educated youth to undertake...........

Keywords: Entrepreneurship, Tourism industry, Local development, Economy, Environmentally, Sustainable development.

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