Abstract: In the onslaught of the 4th Industrial Revolution and the transformative global economy, the implementation of the information system has been recognized as an operational and strategic tool for business advantage. The emerging ramifications in the business and industrial workspaces include the implications of the Industry 4.0 to the business ecosystem. Notwithstanding with the prevalent trends in IT and business process outsourcing, there has been too diminutive attention on what transpires to knowledge when an organization outsources. This study sought to look at the perceived significance of implementing Knowledge Management System in selected business process outsourcing companies in the Philippines on the basis of its effects to improved agility, better decision-making.........
Keywords: BPO company, business process outsourcing, knowledge management, knowledge management system, service management
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