Abstract: Background: The banking industry is crucial for global economic transformation, but its marketing performance has been slowing due to inadequate diversification strategies, changing customer and market dynamics, technological transformation, and unpredicted global shocks. The Covid-19 pandemic and 2008-2009 financial crises disrupted marketing activities, leading to decreased marketing performance of retail banking segment. The study specifically determined the effect of emotional marketing strategies on marketing performance of the retail banking segment......
Key Word: Experiential Marketing Strategies, Emotional Marketing Strategies, Marketing Performance
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